We understand that different circumstances require different behaviours. That's why we tailor our solutions and approach to every client we work with to best meet their objectives and needs.
There are a number of reasons why people choose Huthwaite International. Here are just some of them:
Why learning and development professionals choose us
As a training provider that's widely recognised as the leader in our field, many clients enjoy the reassurance and credibility that comes from working with the best. The fact that our people and systems are effective, adaptable and responsive makes us a 'safe pair of hands'.
We're internationally renowned for the strength and rigour of our approach. And while SPIN® selling is our best-known brand, every one of our solutions deliver the performance improvements that businesses need.
In a market littered with academic and quasi-scientific methodologies, we also take a common sense, straight talking approach, and we communicate regularly so you're always informed and kept 'in the loop' at every stage of the training process.
Perhaps more important than anything, we can demonstrate return on investment. Over the past 30 years we've shown time and again that there's a direct link between our behavioural change approach and long-term ROI.
Why sales professionals choose Huthwaite International
With inconsistencies in the process one of the main reasons for lost sales, we bring coherence to the sales operation and offer the peace of mind that comes from investing in a service based on proven processes and methodologies.
We get to know a client's business inside and out, which ensures we provide training solutions that perfectly fit their needs. This approach helps us build fruitful, long-term relationships with clients who are looking for future support from a supplier that deals in common sense-solutions.
We identify, develop and communicate value propositions and unique sales messages for our client, which help them unlock their competitive advantage. And because we focus on skill development and on-going reinforcement, we continue to create long-term return on investment, even when the training is complete.
Why service professionals work with Huthwaite International
It's no surprise that customer service staff often have the most frequent contact with customers, and we can help these employees develop the skills needed to deliver real customer value through service. Our CARE skills model - based on research to uncover the attributes that underpin excellent customer service - provides a real competitive advantage to organisations.
Our industry-leading reputation in the area of skills development is founded not only on the strength of our research-based skill models, but also our resources and people. This makes us a trusted partner to do business with, and because we offer training in over 30 languages around the world, we can deliver results on a global scale.
We understand that skill sets differ for each customer service role and we can tailor our solution to deliver the outcomes that businesses are seeking. And we apply proven methodology to embed these skills across an organisation.