Picking the right supplier is crucial to the success of any project, and getting the right people is a vital element, so when selecting a supplier there are a number of crucial questions to ask:

• Do they have people who understand financial services and my area of business?
• Do these people have the range of capabilities needed to deliver my project?
• When it's all over are they able to evaluate the training to ensure that it is making a real difference to performance?
• Does the supplier have sufficient resources to deliver the project within my time frame?

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Next: Key questions answered