BT Systems Integration looks to build long-term customer relationships

This article describes a training project to help Systems Integration Managers work more effectively with their internal customers. The overall aim of the project was to help managers move from their expert role to a more consultative role where their objective is to explore their internal customer needs in depth before offering solutions. John Ames, Manager at BT Network Integration Centre describes the work with Huthwaite as "The most formidable course I have ever been on".

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