Telephone selling skills for Telenor
The article discusses the challenges of a deregulated market faced by Telenor Direkte, the Norwegian Telecommunications Company and the training initiatives taken to help the direct salesforce meet those challenges. Nina Sundy, Sales Director of Telenor Direkte, comments on the results of the initiative.
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Telenor Mobil stay ahead with Huthwaite
"This time last year our competition amounted to only one company - today there are ten," says Tor Malmåsen, Project Manager at Norway's leading wireless telecommunications company, Telenor Mobil. It is against the backdrop of this increasingly competitive marketplace that the management at Telenor Mobil has recognised that in order to remain the leader in its field, the company must demonstrate unequalled professionalism in its service provision. A long-term training strategy has been identified as a key focus for achieving this goal.
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