Best practice skills

Since it's your business results we'll be helping to improve, it’s your business we’ll tailor our approach to. No matter what business issues you face, our research shows that some negotiation skills are fundamental to success.

1. Achieving a win-win outcome

Preparing for a negotiation by collecting data is standard practice. Rightly so, but planning how you’ll use this data during your negotiation is crucial. Key facts

2. Best behaviour for successful relationships when negotiating

Knowing how to maintain a positive climate, resolve stalemate and defuse difficult situations can mean the difference between success and failure. Key facts

3. Creative bargaining to create value

Compromise may satisfy, but effective bargaining can offer more to both parties than they’d otherwise attain. Key facts

4. Effective processes for agreeing mandates

If the mandate is unclear, or worse, unworkable, one thing is clear – in the long run everyone loses. Key facts